Refund & Cancellation

This policy outlines the terms for cancellations, refunds, and payments at Qutbee Labs.

1. Cancellation of Services

  • Cancellation requests may be considered only if submitted within 48 hours of placing the order or completing the payment, provided that the purchased service, course, training program, workshop, examination, or other service has not commenced.
  • Once a course, training program, examination, workshop, internship, consultation, or any other service has commenced, cancellation and refund requests may not be accepted
  • QutbeeLabs reserves the right to evaluate each cancellation request on a case-by-case basis

2. Training Programs and Courses

  • Once a participant has enrolled in a training program or course, refunds may not be provided after the program has commenced or after the participant has accessed substantial course content, learning materials, sessions, or other related resources.
  • If a cancellation request is submitted before the commencement of the program, QutbeeLabs may, at its discretion, approve a full or partial refund after deducting any applicable administrative or payment processing charges.

3. Events, Examinations, and Registrations

  • Registration fees paid for examinations, events, competitions, workshops, seminars, or similar activities are generally non-refundable once registration has been confirmed.
  • In exceptional circumstances, QutbeeLabs may consider a refund or transfer of registration at its sole discretion, subject to the specific terms communicated for the relevant event or examination.

4. Internship and Placement Programs

  • Fees paid for any internship, training, placement, or career development program are subject to the specific terms and conditions applicable to that program.
  • Refund requests may not be accepted once the participant has commenced the program or received access to program resources, orientation, training, or related services.

5. Technical Issues and Service Delivery

If a participant is unable to access a paid service due to a technical issue attributable to QutbeeLabs, the participant must report the issue to our support team as soon as possible.

  • QutbeeLabs will investigate the issue and may, at its discretion, provide an appropriate remedy, which may include restoring access, extending the service period, providing an alternative service, or issuing a refund where appropriate.
  • Refunds will generally not be issued for technical issues caused by the participant’s device, internet connection, browser, software, or other circumstances outside the reasonable control of QutbeeLabs.

6. Non-Attendance

  • Failure to attend a scheduled class, training session, examination, event, workshop, interview, or other scheduled activity does not automatically qualify the participant for a refund.
  • Participants are responsible for reviewing the schedule and attending the relevant sessions or activities.

7. Refund Approval

  • Any refund approved by QutbeeLabs will be processed through the original payment method, wherever possible.
  • Approved refunds will generally be processed within 7–14 business days, depending on the payment gateway, bank, or financial institution involved.
  • The actual time taken for the refunded amount to appear in the participant’s account may vary depending on the participant’s bank or payment service provider.

8. Promotional Offers and Discounts

Payments made under promotional offers, special discounts, limited-time offers, scholarships, or other discounted arrangements may be subject to specific refund conditions communicated at the time of purchase.
Unless otherwise stated, discounted or promotional fees may be non-refundable.

9. How to Request a Refund or Cancellation

To submit a cancellation or refund request, please contact the QutbeeLabs support team through the official contact details provided on the Platform.

The request should include:

  • Full name of the participant.
  • Registered email address or contact number.
  • Details of the purchased product or service.
  • Transaction or payment details.
  • Reason for the cancellation or refund request.

QutbeeLabs reserves the right to request additional information or documentation before making a decision.

10. Changes to This Policy

QutbeeLabs reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will become effective once the updated policy is published on the Platform.

By purchasing a product or service from QutbeeLabs, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.